Question 1

Is there parking available?

Accepted Answer

Certainly! Yes, there is car parking available. Access to the car park is via Greenway Lane, with parking situated behind the clinic.

Question 2

Where are you located?

Accepted Answer

You can find us at Shop 1, 121 Macquarie Rd, Springwood.

Question 3

May I request a therapist?

Accepted Answer

Of course! You're welcome to request a specific therapist for your appointment.

Question 4

How do I book an appointment?

Accepted Answer

You can book your appointment via our booking link or reach out to us directly at 0499 323 712.

Question 5

What happens if I’m not sure what service to book?

Accepted Answer

Schedule a complimentary consultation or speak with one of our team members by calling 0499 323 712.

Question 6

Do you offer payment plans?

Accepted Answer

Unfortunately, we do not offer payment plans at this time.

Question 7

How old do I have to be to get advanced cosmetic procedures?

Accepted Answer

You must be at least 18 years old to receive non-surgical cosmetic treatments.

Question 8

What treatments are suitable if I am pregnant or breastfeeding?

Accepted Answer

If you are pregnant or breastfeeding, all brow and lashes services are safe to receive. Additionally, facials and skin treatments can be customised to ensure safety and comfort during this time.

Question 9

What happens if I’m late?

Accepted Answer

Unfortunately, if you are more than 10 minutes late, we will need to reschedule your appointment to avoid disruptions to our schedule and ensure the best experience for all clients.

Question 10

Am I allowed to reschedule my appointment?

Accepted Answer

Yes,  we understand that life happens so you are welcome to reschedule your appointment with at least 48 hours' notice. We appreciate your understanding and cooperation.

Question 11

Our Booking and Deposit Policy

Accepted Answer

To confirm your booking, a deposit must be paid. If you cancel or do not show up for your appointment, your deposit will be forfeited. Rescheduling is permitted with at least 48 hours' notice; otherwise, your appointment will be forfeited.

Faq & Policies

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