top of page
182A8091.JPG

Faq & Policies

  • Is there parking available?
    Certainly! Yes, there is car parking available. Access to the car park is via Greenway Lane, with parking situated behind the clinic.
  • Where are you located?
    You can find us at Shop 1, 121 Macquarie Rd, Springwood.
  • May I request a therapist?
    Of course! You're welcome to request a specific therapist for your appointment.
  • How do I book an appointment?
    You can book your appointment via our booking link or reach out to us directly at 0499 323 712.
  • What happens if I’m not sure what service to book?
    Schedule a complimentary consultation or speak with one of our team members by calling 0499 323 712.
  • Do you offer payment plans?
    Unfortunately, we do not offer payment plans at this time.
  • How old do I have to be to get advanced cosmetic procedures?
    You must be at least 18 years old to receive non-surgical cosmetic treatments.
  • What treatments are suitable if I am pregnant or breastfeeding?
    If you are pregnant or breastfeeding, all brow and lashes services are safe to receive. Additionally, facials and skin treatments can be customised to ensure safety and comfort during this time.
  • What happens if I’m late?
    Unfortunately, if you are more than 10 minutes late, we will need to reschedule your appointment to avoid disruptions to our schedule and ensure the best experience for all clients.
  • Am I allowed to reschedule my appointment?
    Yes, we understand that life happens so you are welcome to reschedule your appointment with at least 48 hours' notice. We appreciate your understanding and cooperation.
  • Our Booking and Deposit Policy
    To confirm your booking, a deposit must be paid. If you cancel or do not show up for your appointment, your deposit will be forfeited. Rescheduling is permitted with at least 48 hours' notice; otherwise, your appointment will be forfeited.

Don't See Your Question?

bottom of page